Shipping policy

Last updated: October 25, 2026

Thank you for shopping with Chanelle de Lau. 

Digital Delivery Policy — No Physical Shipping

Chanelle de Lau exclusively sells digital products. No physical items are shipped, and no shipping charges apply.

How Delivery Works

After successful payment, customers normally receive an automated email containing their digital download links and access instructions at the email address provided during checkout.

Products may include downloadable PDF guides and separate instruction PDFs containing links to editable Canva templates.

Delivery Time

Digital delivery is normally available shortly after payment confirmation. Occasionally, payment processing or technical delays may affect delivery.

Please check your inbox, spam, and promotions folders.

Need Assistance?

If you haven’t received your files or experience difficulties accessing a download or Canva template, contact us through chanelledelau.com/pages/contact with your order number.

No physical shipping, parcel tracking, or postal delivery is involved.